Returns

100% satisfaction guaranteed 

All sales include a 30 day money back guarantee. If you contact us within 30 days of receiving your items we will offer a full refund or exchange. Just return the item to us in the original packaging and ensure they arrive in the original condition. We will give you back exactly what you paid. No problem!

 

We painstakingly check every single piece of jewellery we sell to ensure its of the highest quality and will stand the test of time. If you experience any quality issue with your jewellery get in contact with us and we will fix it!

 

Returns process

Step 1

Email us with the following details: your full name, your order number, the item you would like to return, and the reason. We will respond to you with 2-3 days to confirm next steps.

Step 2

You will need to send back the item in the original packaging. We can't take any responsibility for items lost in transit on their way over to us. 

Step 3

We will let you know when we receive the items and process the refund, exchange or store credit. If it’s a refund, it will be processed, and a credit will be automatically applied to your credit card or original method of payment, within 30 days.

 

 

Shipping
To return your jewellery, please send it to: 1 Marlee street Hornsby New South Wales 2077 Australia.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

We work as fast as we can, typically returns can take up to 10 business days to process once we receive your items.

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